Effective Date: June 2026

Thank you for shopping with OrSlow. We want you to enjoy every purchase with confidence. If you are not completely satisfied with your order, please review our Refund and Returns Policy below.

Returns

We accept return requests within 14 days of delivery.

To qualify for a return, items must meet the following conditions:

  • Unused, unworn, and unwashed
  • In original condition
  • Original tags attached
  • Returned in original packaging
  • Accompanied by proof of purchase or order confirmation

Items that do not meet these conditions may not be eligible for return.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Final sale or clearance items
  • Gift cards
  • Customized or altered products
  • Items showing signs of wear, washing, or damage after delivery
  • Products returned without original tags or packaging

Exchanges

We currently offer exchanges for:

  • Incorrect size received
  • Incorrect item shipped
  • Manufacturing defects (subject to inspection)

If you wish to exchange an item, please contact us before returning your order.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon arrival.

If your item arrives damaged, defective, or incorrect:

  1. Contact us within 48 hours of delivery
  2. Include:
    • Order number
    • Description of the issue
    • Clear photos of the product and packaging

Once reviewed, we will arrange a replacement, exchange, or refund where applicable.

Return Process

To initiate a return:

  1. Contact our support team at support@orslow.site
  2. Include your order number and reason for return
  3. Wait for return authorization and instructions
  4. Ship the item securely using a trackable shipping method

Returns sent without approval may not be accepted.

Refunds

After receiving and inspecting your return:

  • Approved refunds will be issued to your original payment method
  • Refund processing may take 5–10 business days
  • Processing times may vary depending on your payment provider

Shipping fees are non-refundable unless the return is caused by our error.

Return Shipping

  • Customers are responsible for return shipping costs for standard returns
  • If we shipped an incorrect or defective item, return shipping costs will be covered by OrSlow

We recommend using tracked shipping for all returns.

Order Cancellation

Orders may be cancelled within 24 hours of placement if they have not entered processing.

Once an order has been prepared or shipped, cancellation requests cannot be guaranteed.

Late or Missing Refunds

If you have not received your refund:

  • Check your bank or payment account
  • Contact your card provider
  • Allow additional processing time

If assistance is still required, contact us.

Contact Us

For questions regarding returns or refunds:

Website: https://orslow.site/
Email: support@orslow.site

Business Hours:
Monday – Friday
09:00 AM – 06:00 PM